TERMS AND CONDITIONS
ENGLISH VERSION – ITALIAN VERSION
This notice contains the terms and legal conditions that govern the web site, SUBLIMEROMA.COM
Users of SUBLIMEROMA.COM accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, Me & Lory di Tricoli L. e Oppido E. snc reserves the right to ask the Users to refrain from using the SUBLIMEROMA.COM web site.
The access and the use of the web site SUBLIMEROMA.COM are for personal use only.
Me & Lory di Tricoli L. e Oppido E. snc is the owner of the web site SUBLIMEROMA.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Me & Lory di Tricoli L. e Oppido E. snc.
Me & Lory di Tricoli L. e Oppido E. snc does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.
SUBLIMEROMA.COM declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.
Images on SUBLIMEROMA.COM belong to Me & Lory di Tricoli L. e Oppido E. snc and any unauthorized use of these images without the express written consent of Me & Lory di Tricoli L. e Oppido E. snc is forbidden.
For more information contact: [email protected]
Entering this web site the User and Me & Lory di Tricoli L. e Oppido E. snc agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. SUBLIMEROMA.COM does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.
PRICES & CURRENCY
Published prices and final invoices are in Euro.
Shipment is Free over €100.
As an authorised retailer of all brands in the online selection, SUBLIMEROMA.COM guarantees the complete authenticity of each and every item featured.
Once the order is processed by the Orders Department SUBLIMEROMA.COM reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with SUBLIMEROMA.COM. Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.
Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following months.
Suppliers for SUBLIMEROMA.COM suggest and confirm the delivery deadline for their own collection.
SUBLIMEROMA.COM cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.
SUBLIMEROMA.COM delivers parcels all EU via DHL Express.
Couriers don’t deliver on weekends or public holidays, so the orders placed on weekends or public holiday will be processed the next working day.
Each order will be shipped along with a copy of delivery ( DDT) The invoice will be issued by email after your order has been shipped and has been paid.
The goods are shipped to most european countries and the standard shipping times are as follows: Italy: it takes 1/2 day Italy: it takes 2/3 days to remote adresses and smaller islands. Europe: it takes 3 days to the main destinations and 4 days to remote destinations.
You can track your parcel by emailing to : [email protected]
REFUSAL OF DELIVERY
If you refuse delivery of an order you’ve placed, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid.Shipping charges are non-refundable.
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
Shipping costs: €10
Shipping costs: €20
Countries included: member countries of the EU Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom; Andorra, Iceland, Jersey, Liechtenstein, Norway.
Prices shown on the website for Switzerland are duty and tax fees included. The parcel will be delivered with no further costs.
Shipping costs: €30
When the order is shipped, Clients receive an E-mail from [email protected] specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier and/or SUBLIMEROMA.COM
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact SUBLIMEROMA.COM at [email protected]
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the SUBLIMEROMA.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
If by any reason the client is not completely satisfied with the purchase, he can return it by sending an e-mail to: [email protected] within 7 days from the receipt of the goods. The client will then receive an Authorization Number to return the item purchased.
The Client has two ways to return it:
-Return for refund:
Once our storehouse received the returned item, it will be checked to ensure that it is in a good condition. Then we will proceed to refund the purchase. The amount to be refunded will be credited on the client’s bank account by wire transfer.
SUBLIMEROMA.COM accepts the following methods of payment for online purchases:
The payment will be processed by the customer through his paypal account, and reserves the right to process orders only if shipped to the same address that the verified Paypal account is registered with.
BANK WIRE TRANSFER:
When Bank Wire Transfer is selected at the order confirmation as the method of payment, the customer will automatically receive an email confirming the account information for SUBLIMEROMA.COM The merchandise will then be reserved for the order and shipped once the funds are deposited in Me & Lory di Tricoli L. e Oppido E. snc bank account.
It is mandatory that the Client send a scan of the bank transaction within 48 hours of confirming the order. Merchandise will be shipped once the funds have reached Me & Lory’s bank account.
If the scan of the bank transaction is not received within 48 hours of the request, the order will be cancelled.
The merchandise will be shipped once Me & Lory di Tricoli L. e Oppido E. snc has received the funds and the merchandise is available for shipment. When purchasing via advanced bank wire transfer, in order to speed up shipment procedures, it is advisable to send via email to the Company, a copy of the confirmation receipt of the bank wire transfer.
CASH ON DELIVERU (COD):
The amount on your invoice must be paid in full with cash to the driver or courier upon receipt of the goods.
SUBLIMEROMA.COM accepts cash on delivery for orders which do not exceed a total value of 999.99€ (per person/day before shipping costs). For higher amounts, a non-transferrable cashier’s check made out to Me & Lory di Tricoli L. e Oppido E. snc
In accordance with Law No. 196/2003 SUBLIMEROMA.COM would like to inform you that your data will only be used and stored for the processing of this application and will not be given to third parties.